VP, Customer Satisfaction | eBridge Connections

As a result of our rapid growth we are looking for a VP, Customer Satisfaction. Reporting directly to our CEO, your mission will be:

  1. To break down walls to vastly improve customer satisfaction by leading our support department
  2. To grow our sales into our existing customer base by leading our account management department

You will help redefine the processes and grow our people. Your team will own the customer.

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

Manage the account managers who work with our current customers, and manage our support team

  • Ramp our current customer support department
    • Speed up ticket resolution (live chat, phone calls and email) Exceptional communication
    • Your team will be resourceful, empathetic and will ask genuine-human questions
    • Teach people about the platform
    • Your goal: happy customers 
  • Inspire our current Upsell Sales Team and create a dynamic high-performing environment
    • Inspire a team of account managers, prioritizing the right behaviours
    • Manage a revenue target without pushy sales
    • Enhance relationships with customers
    • Be part of their growth plan
    • Discuss invoices and renewals
    • Your goal: reduce churn and grow recurring sales by 20%

Drive change. Modernize. Make an impact on our executive team.

  • Be proactive with the business, identify opportunities, build projects and deliver to the finish line
  • Leverage data and process to increase business efficiency, creating valuable systems that make us better
  • Helping change and contributing to the overall strategy and growth
  • Sell integration to some of the fastest growing and largest organizations on the planet

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • Excellent communicator
  • Multi-tasker
  • Thick skin, be the advocate for our customers
  • A drive to impart change 5+ years in management at a software company
  • Track record leading a revenue focused team + a customer support focused team
  • Passion for people, revenue, problem solving and for building amazing teams
  • A knack for modernizing processes
  • The ability to thrive after a bad day
  • The desire to have an impact and make a difference
  • A love for retail, commerce, and customer success
  • University degree is preferred

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for a Customer Support Representative

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

eBridge Values: Customer is King – Continuous Improvements – Own it – Win!

Learn more about us on Web, Twitter, LinkedIn, Facebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: VP Customer Satisfaction

Mention you found this opportunity on the Silicon Halton job board!

 

Customer Support Representative | eBridge Connections

Being an eBridge Customer Support Representative means you’re a hero during times of triumph and crisis. A job like this can truly be impactful and rewarding.

Do you have experience in a software company, or software educational background? In this role, you’ll be SUPER resourceful. You won’t always know the answers to the questions you’re being asked. You’ll be human-centered, ready for high-quality customer experiences, and you’ll find a way to help the customer with speed and quality. eBridge Support connects with merchants on their current sales channels and often also has the chance to help them with potential new channels or work flows too.

Care a lot? Ready for some days of high pressure? Geared up to advocate for customers by communicating with Team eBridge?

Perfect.

Learn from our whole team, train with a small squad, and bring your own ideas and flair to eBridge support. We want to have THE BEST SUPPORT TEAM IN THE INTEGRATION BIZ. Help guide eBridge customers through the process, teach, problem solve, and explore growth opportunities with them (nope, don’t worry – no hard selling).

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

  • Multi-task with 3-5 cases at once over email, phone and possibly live chat
  • Ensure a super quick and cheerful response time (same day ticket review)
  • Act as a partner and friend to the customer
  • Document your learnings and work with the Support Squad and Development to help elevate eBridge as we learn and grow
  • ID opportunities for our clients to grow and offer needs-based solutions (not pushy sales)
  • Own it
  • Be energetic
  • Don’t ever leave a customer hanging
  • Get the case solved and high-five everyone around you!

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • Must have experience in a software company, or software educational background.
  • In the office everyday – Burlington, Ontario.
  • Flexible with work hours. This will include shift work and may include weekends.
  • Not afraid to advocate for a customer to Team eBridge.
  • Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
  • Proficient with technology.
  • Cheerful, energetic communication skills.
  • Willingness to learn and bring your own flair

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for a Customer Support Representative

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

eBridge Values: Customer is King – Continuous Improvements – Own it – Win!

Learn more about us on Web, Twitter, LinkedIn, Facebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Customer Support Representative

Mention you found this opportunity on the Silicon Halton job board!

 

Implementation Consultant | eBridge Connections

The Implementation Consultant is responsible for developing customer specific integration maps and profiles using various pieces of software.

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

  • Request proper information to other involved eBridge departments to assure specifications and proper input are available before starting the development.
  • Develop software functionality using eBridge tools to implement EDI standards and customer policies, under scope, time frame, quality and target date.
  • Run compliance tests to insure logic developed satisfy standard EDI practices, trading partner specifications and customer requirements.
  • Properly document activities using standard eBridge business practices and tools.
  • Provide hands on development, installation, configuration and testing for eBridge products and EDI translators within a variety of platforms and production environments.
  • Work with other eBridge departments to resolve customer situations, providing proper input details and documentation to support product changes.
  • Occasional after-hours support via Blackberry.

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • A Diploma or Degree in Computer Science or related field is recommended.
  • Experience in a related position is an asset.
  • Excellent communication and interpersonal skills.
  • Excellent analytical and problem solving skills with a strong sense of customer commitment.
  • Exceptional ability to organize, prioritize, and multi-task in a busy environment.
  • Project management skills.
  • DOS, MS SQL Server, working knowledge of MS Office Tools and software and basic programming and database skills are an asset.

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for an Implementation Consultant.

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

eBridge Values: Customer is King – Continuous Improvements – Own it – Win!

Learn more about us on Web, Twitter, LinkedIn, Facebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Implementation Consultant

Mention you found this opportunity on the Silicon Halton job board!

 

Sales Administrator | eBridge Connections

Being an eBridge Sales Administrator means you’re a hero to our Sales team! A job like this can truly be impactful and rewarding and fun.

In this role, you’ll be SUPER resourceful. You won’t always know the answers to the questions you’re being asked. You’ll be human-centered, ready for high-quality customer experiences, and you’ll find a way to help the customer with speed and quality.

Care a lot? Ready for some days of high pressure? Geared up to advocate for customers by communicating with Team eBridge?

Perfect.

Learn from our whole sales team and bring your own ideas and flair to eBridge. Help us work on proposals with some of the world’s biggest merchants and suppliers.

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

  • CRM Management
    • Enter leads in CRM system (Salesforce)
    • Enter required data in CRM for won jobs
    • Contact customers to obtain missing information, ie correct phone numbers, addresses, logins, credentials, all of the information our implementation team needs to start the job!
    • Fill in the blanks, gather revenue data, website urls, company descriptions, extra contacts that might be important – any additional data that would help the reps.
  • Communicate internally any important feedback from customers Support the sales force with general operations to help reach the team’s objectives
  • Set up reference calls for potential customers; stay connected to the current customer base, build key relationships with our VIPs
  • Maintain and update sales and customer records
  • Develop monthly sales reports
  • Update quotes
  • Modernize and suggest process improvements
  • Clear the way for our reps to get our solution into as many merchant hands as possible

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • In the office everyday – Burlington, Ontario.
  • Previous experience in administration or sales
  • Strong, cheerful, energetic communication skills.
  • Enthusiasm
  • Organizational skills
  • Attention to detail
  • Willingness to learn and bring your own flair
  • Salesforce experience would be an asset

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for a Sales Administrator.

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

Learn more about us on Web, Twitter, LinkedIn, Facebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Sales Administrator

Mention you found this opportunity on the Silicon Halton job board!

 

Full-Stack .NET Software Developer | eBridge Connections

You will have the responsibility for several software development projects. Additional responsibilities include the management of scheduled commitments and ensuring project deadlines, scheduled timeframes and quality standards are met. Reports to the Manager of Product Development.

Key Areas of Responsibility

The part that you play in this organization, and specific duties you are measured against

  • Work in conjunction with other developers to design and build software products
  • Contribute ideas to product development decisions
  • Conduct research to yield state of the art solutions
  • Code and test software products in the development stage
  • Website development (MVC) may be required
  • Co-ordinate with others to meet scheduled commitments

What would make you successful here

All the things you’re good at because you’ve done most of these before

  • Excellent communication and interpersonal skills
  • Excellent analytical and problem-solving skills with a strong sense of customer commitment
  • Experience in C#, other .Net languages
  • Exceptional ability to organize, prioritize, and multi-task in a busy environment
  • Expertise in building and maintaining MVC Websites a plus
  • Working knowledge of the Microsoft Windows Environment, MS Visual Studio and Web Services.
  • Experience with SQL Server or Accounting Packages an asset.
  • A College diploma in Computer Science/Programming or related field and 2 years of work experience in related position

About the Company

eBRIDGE is a leader in business software integration that offers a world class, leading-edge technology platform. As an iPaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM and supply chain management. As a result of our rapid growth we are looking for Software Developers.

We are looking for individuals who thrive in a team and a goal-oriented environment. Ideal eBRIDGE Software candidates have a breadth of expertise, unbridled energy and a desire to contribute to the team. At eBRIDGE Software, our goal is to create an environment to help you be as creative and successful as possible. If learning, growth, integrity, openness, personal project ownership, innovation, creativity and a balanced personal and professional life, are important to you, we are interested to hear from you!

Learn more about us on Web, Twitter, LinkedIn, Facebook.

Let’s Get to Work

If this role sounds like you, we want to hear from you. Please submit your resume to careers@ebridgeconnections.com, Subject: Software Developer

Mention you found this opportunity on the Silicon Halton job board!

 

Full-stack Senior Developer | Javascript & NodeJS

If your career goal is to build commercial applications-from-scratch vs. maintaining preexisting apps then this role may be for you. Due to the nature of the business, you’re usually utilizing the latest tool sets and language versions with virtually no maintenance.

About the Job

The purpose of this role and why this role exists.

We continue to grow and are now adding another Javascript/NodeJS Developer to our team. Full-time (Permanent) or Contract.

We use open source development tools to build scalable solutions.We are 6+ year old growing firm with over 25 people including software engineers, business analysts/project managers, and creative talent delivering some really cool stuff. They own some projects entirely, sometimes they’re an extension of the client. 50%+ of their products can be found in an app store or publicly on-line.

Perks

Our work environment.

  • Flex hours
  • Flexible working location when required
  • Full benefits package
  • Casual, yet professional environment

Top Responsibilities

The part that you play in this organization, and specific duties you are measured against.

  • Proactively collaborate with cross-functional teams to define & design of new Products, features and functionality (senior role)
  • Full-stack coding, end-to-end delivery, implementation, development testing, defect investigation and resolution
  • Direct interaction with the client
  • Provide effort estimates, planning out weekly sprints alongside 5-month objectives, while identifying and assisting in mitigating technical, schedule, and other project risks

Some of the Experiences & Background we’d like to see

All the things you’re good at because you’ve done most of these before.

  • Javascript and NodeJS
  • HTML5 / CSS3 / / Bootstrap
  • 5 years experience with open-source development and technology foundations, and a pragmatic approach to using the right tool for the job
  • Successful track record of delivering projects, both individually and as a team member (hint: bring them to the interview!)
  • ReactJS and/or React-Native (nice to have)
  • MySQL
  • Effective communication skills as you will be in regular contact with the client – great opportunity to further refine your communication skills
  • Experience working in a Mac and Unix environment
  • Experience creating and consuming third-party libraries, APIs and Web services
  • Proficiency with cross-browser/cross-platform issues
  • Bachelor’s degree in Computer Science/Engineering or equivalent

Connect with Us!

To learn more about the client, their culture and the opportunity, we invite you to share your resume with us via this job board or to Rick @ SearchVelocity.ca, Subject: Full-stack JS/NodeJS

Have a canned cover letter? Delete it. Tell us why you’re perfect for this opportunity and you’re virtually guaranteed an interview.

About SearchVelocity

Our client has exclusively engaged SearchVelocity to conduct this search on their behalf. We provide recruitment services to technology companies to identify and acquire high-value technology staff. We specialize in the complex assignments. Our principle Rick Stomphorst brings 25+ years of broad experience with software companies and IT professional consulting firms, more than 1/2 of these years as a hiring manager of Technical staff. He knows high-value talent. Learn more at www.searchvelocity.ca

Keywords: job, jobs, Halton, Oakville, Milton, Burlington, Hamilton, Mississauga

Python / Django Full-Stack Developer & Designer | Oakville

We are searching for a Full Stack Python / Django / MySQL Developer & Designer.

We are a Canadian company using our 20 years of experience to provide consulting services to businesses obtaining government funding.

Coupled with our services, we have developed a unique supporting suite of applications providing us with an unrivaled competitive advantage. Our application provides our clients with visibility into the very complex and hidden $14B data feed of open funding opportunities.

If your career goal is to own commercial applications then this role may be for you. Due to the nature of the business, you’re usually utilizing the latest tool sets and language versions with virtually no maintenance.

You will be working with the business to prioritize outstanding changes and build the product roadmap as we scale and expand internationally.

We provide full benefits in a casual, yet professional environment

About the Job
The purpose of this role and why this role exists.

We are growing and need a professional software designer/developer to analyze, enhance, scale and maintain our custom SaaS solution.

You will lead a small team of data analysts. We offer full benefits in a casual, yet professional environment.

Top Responsibilities
The part that you play in this organization, and specific duties you are measured against

  • Proactively collaborate with cross-functional teams to define & design of new Products, features and functionality
  • Full-stack coding, end-to-end design & delivery, implementation, development testing, defect investigation and resolution
  • Assess existing application suite and (if required) propose a technology roadmap
  • Automate information gathering. Build a workflow driven survey application that integrates with our application suite
  • Lead the development of programatically sourcing data, cleansing data, and integrating into our application
  • Periodic Level 2 & 3 support
  • Expanding the automation components gathering data
  • Managing a small team of Data Analysts

Some of the Experiences & Background we’d like to see
All the things you’re good at because you’ve done most of these before

  • 7-years+ years of experience in software development roles with open source technologies in a SaaS environment
  • Backend: Python / Django and PHP / Laravel (or other PHP frameworks), NodeJS
  • Frontend: Bootstrap, Sass, CSS, HTML, VueJS
  • MySQL/PostgreSQL and data model design (logical & physical data models)
  • Experience manipulating very large data sets (5T)
  • IDE such as Pycharm (Python) and Phstorm
  • HTML / XML parsers like Beautiful Soap
  • Experience with NLP
  • Alfresco and WordPress content management systems
  • Experience with DevOps methodologies, CI/CD pipelines, Deploybot and Ansible
  • Scaling applications
  • Experience with DigitalOcean and managing VMs
  • Experience with AWS S3
  • Experiencing creating data integration solutions
  • Experience with web scraping solutions
  • Git code repository
  • Good working knowledge DNS
  • Linux
  • Effective communication skills
  • Proficiency with cross-browser/cross-platform issues
  • Bachelor’s degree in Computer Science/Engineering or equivalent

Nice to haves

  • Product Management experience, developing roadmaps and project plans
  • Experience with ETL solutions
  • PaaS experience
  • Experience with Machine Learning and AI

 

Let’s Get to Work!

To learn more about the client, their culture and the opportunity, we invite you to share your resume with us via this job board or to Rick @ SearchVelocity.ca, Subject: Python

Have a canned cover letter? Delete it. Tell us why you’re perfect for this opportunity and you’re virtually guaranteed an interview.

 

About SearchVelocity.ca

We provide recruitment services to technology companies to identify and acquire high-value technology staff. We specialize in complex assignments, roles requiring multiple technologies, skills and/or business vertical knowledge, like this one.

We bring 25+ years of broad experience working in software companies and IT professional consulting firms as hiring management of Technical staff.  We can help you find the right people.

Based in Halton Region, Ontario (GTA-West) we specialize on the staffing challenges of tech companies located in Oakville, Burlington, Milton, Halton Hills, Georgetown, Hamilton, Mississauga, Brampton and Toronto. Visit us at SearchVelocity.ca

 

Keywords: job, jobs, ReactJS, React Native, Halton, Oakville, Milton, Burlington, Hamilton, Mississauga

Why Choose Halton Region for Your Business

Halton Region

@RegionofHalton @HaltonBusiness


Burlington

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Halton Hills

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Milton: A Place of Possibility

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Invest Oakville: A World of Business Opportunity Awaits

Invest Oakville (In Mandarin):

@investoakville

Python Developer | Spiria

If your career goal is to build commercial applications-from-scratch vs. maintaining preexisting apps then this role may be for you. Due to the nature of the business, you’re usually utilizing the latest tool sets and language versions with virtually no maintenance.

About the Job

The purpose of this role and why this role exists.

We continue to grow and are now adding another Python Developer to our Oakville team. Full-time (Permanent) or Contract.

Not actors, actual staff, actual office

We’re a custom software development company specializing in mobile and web-based product development. We use open source development tools to build scalable solutions. We’re a 15-year old growing firm with 140 staff between our Montreal head-office, Ottawa-Gatineau, Oakville and Boston offices. Our Oakville office has 25+ software engineers, business analysts/project managers, and creative talent delivering some really cool stuff. We own some projects entirely, sometimes we’re an extension of the client’s team. 50%+ of our products can be found in an app store or publicly on-line.

Perks

Our work environment.

  • Flex hours
  • Flexible working location when required
  • Full benefits package
  • We use team collaboration and other video conferencing tools to collaborate remotely alongside many other modern tools
  • We have amazing clients who are fun to work with and appreciate our value to them
  • We are the sole technology provider for several clients where we have been able to earn their trust and respect
  • A breadth of experience exposure across several personalities, client types, projects, and industries
  • Casual, yet professional environment
  • BYOD

Top Responsibilities

The part that you play in this organization, and specific duties you are measured against.

  • Proactively collaborate with cross-functional teams to define & design of new Products, features and functionality (senior role)
  • Full-stack coding, end-to-end delivery, implementation, development testing, defect investigation and resolution
  • Direct interaction with the client
  • Provide effort estimates, planning out weekly sprints alongside 5-month objectives, while identifying and assisting in mitigating technical, schedule, and other project risks

Some of the Experiences & Background we’d like to see

All the things you’re good at because you’ve done most of these before.

  • 5-years+ of experience in software development roles
  • Successful track record of delivering projects, both individually and as a team member (hint: bring them to the interview!)
  • Django
  • MySQL/PostgreSQL and data model design (logical & physical data models)
  • Effective communication skills as you will be in regular contact with the client – great opportunity to further refine your communication skills
  • Experience working in a Mac and Unix environment
  • Experience consuming third-party libraries, APIs and Web services
  • Proficiency with cross-browser/cross-platform issues
  • Bachelor’s degree in Computer Science/Engineering or equivalent

Connect with Us!

To learn more about the client, their culture and the opportunity, we invite you to share your resume with us via this job board or to Rick @ SearchVelocity.ca, Subject: Python

Have a canned cover letter? Delete it. Tell us why you’re perfect for this opportunity and you’re virtually guaranteed an interview.

About SearchVelocity

Our client has exclusively engaged SearchVelocity to conduct this search on their behalf. We provide recruitment services to technology companies to identify and acquire high-value technology staff. We specialize in the complex assignments. Our principle Rick Stomphorst brings 25+ years of broad experience with software companies and IT professional consulting firms, more than 1/2 of these years as a hiring manager of Technical staff. He knows high-value talent. Learn more at www.searchvelocity.ca

Keywords: job, jobs, React, ReactJS, React Native, Halton, Oakville, Milton, Burlington, Hamilton, Mississauga

Ruby on Rails Developer (Junior & Intermediate) | Spiria

If your career goal is to build commercial applications-from-scratch vs. maintaining preexisting apps then this role may be for you. Due to the nature of the business, you’re usually utilizing the latest tool sets and language versions with virtually no maintenance.

About the Job

The purpose of this role and why this role exists.

We continue to grow and are now adding another Senior iOS Developer to our Oakville team. Full-time (Permanent) or Contract.

Not actors, actual staff, actual office

We’re a custom software development company specializing in mobile and web-based product development. We use open source development tools to build scalable solutions. We’re a 15-year old growing firm with 140 staff between our Montreal head-office, Ottawa-Gatineau, Oakville and Boston offices. Our Oakville office has 25+ software engineers, business analysts/project managers, and creative talent delivering some really cool stuff. We own some projects entirely, sometimes we’re an extension of the client’s team. 50%+ of our products can be found in an app store or publicly on-line.

Perks

Our work environment.

  • Flex hours
  • Flexible working location when required
  • Full benefits package
  • We use team collaboration and other video conferencing tools to collaborate remotely alongside many other modern tools
  • We have amazing clients who are fun to work with and appreciate our value to them
  • We are the sole technology provider for several clients where we have been able to earn their trust and respect
  • A breadth of experience exposure across several personalities, client types, projects, and industries
  • Casual, yet professional environment
  • BYOD

Top Responsibilities

The part that you play in this organization, and specific duties you are measured against.

  • Proactively collaborate with cross-functional teams to define & design of new Products, features and functionality (senior role)
  • Full-stack coding, end-to-end delivery, implementation, development testing, defect investigation and resolution
  • Direct interaction with the client
  • Provide effort estimates, planning out weekly sprints alongside 5-month objectives, while identifying and assisting in mitigating technical, schedule, and other project risks

Some of the Experiences & Background we’d like to see

All the things you’re good at because you’ve done most of these before.

  • 2-years (junior) – 5-years+ (senior) years of experience in software development roles
  • Including 1-year (junior) – 3-years (senior) experience with open-source development and technology foundations, and a pragmatic approach to using the right tool for the job
  • Successful track record of delivering projects, both individually and as a team member (hint: bring them to the interview!)
  • Ruby on Rails v3/4
  • Bootstrap
  • MySQL/PostgreSQL and data model design (logical & physical data models)
  • Effective communication skills as you will be in regular contact with the client – great opportunity to further refine your communication skills
  • Experience working in a Mac and Unix environment
  • Experience consuming third-party libraries, APIs and Web services
  • Proficiency with cross-browser/cross-platform issues
  • Bachelor’s degree in Computer Science/Engineering or equivalent

Connect with Us!

To learn more about the client, their culture and the opportunity, we invite you to share your resume with us via this job board or to Rick @ SearchVelocity.ca, Subject: RoR

Have a canned cover letter? Delete it. Tell us why you’re perfect for this opportunity and you’re virtually guaranteed an interview.

About SearchVelocity

Our client has exclusively engaged SearchVelocity to conduct this search on their behalf. We provide recruitment services to technology companies to identify and acquire high-value technology staff. We specialize in the complex assignments. Our principle Rick Stomphorst brings 25+ years of broad experience with software companies and IT professional consulting firms, more than 1/2 of these years as a hiring manager of Technical staff. He knows high-value talent. Learn more at www.searchvelocity.ca

Keywords: job, jobs, RoR, SSH, Linux, Git, HTML, HTML5, CSS, CSS3, Agile, Slack, shopping cart, AngularJS, MongoDB (NoSQL), PHP, JavaScript, Python, Native iOS, mobile, Ionic, PhoneGap, HTML5, NodeJS, React, ReactJS, React Native, Halton, Oakville, Milton, Burlington, Hamilton, Mississauga

PHP Developer

PHP developer for an established FinTech company in Oakville.  We have created a digital platform for wealth management for Canadians. Our mission is to simplify investing for Canadians to help them reach their financial dreams sooner.

We are growing. We’re building new products and have other new products in the pipeline including eventually migrating to a native cloud serverless solution. We need an additional Sr. PHP Developer (full-stack) to join our team to help us build and continue to grow.

Our goal is to find a self-starter, seasoned developer, with very good communications skills who can contribute to our best practices.  Someone with a successful track record of developing and delivering scalable, responsive, secure, multi-tenant SaaS projects, both individually and as a team member (hint: showcase your past projects at the interview – bring them with you!).

Perks

  • Free financial advice and no fees on your investments – a benefit that will pay off for decades
  • Benefits and RSP matching start on day-one
  • Flex hours outside of core 10-3
  • … and more

Key Responsibilities
The part that you play in this organization, and specific duties you are measured against

  • Full-stack development including research and analysis, requirements review and gathering, design, impact analysis, estimating, unit testing, internal documentation and maintenance
  • Planning out sprints while identifying and assisting in mitigating technical, schedule, and other project risks
  • Consuming APIs. API development (potentially if this is something that interests you)
  • Occasional Level-3 support, defect investigation and resolution
  • Integration with backend Financial Systems

Some of the Experiences & Background We’d Like to See
All the things you’re good at because you’ve done most of these before

  • PHP experience – 5+ years
  • GUI – Expert level – Must have
  • .NET / C# – 3 years – Very nice to have
  • 5+ years MySQL or MSSQL
  • CMS experience, preferably with WordPress
  • HTML/CSS, Bootstrap, Restful APIs, Selenium
  • Strong in security for web applications
  • Git, or similar open source code control systems
  • Agile Scrum environment
  • Windows OS
  • Experience consuming third-party libraries, APIs and Web services
  • Proficiency with cross-browser/cross-platform issues
  • Bachelor’s degree in Computer Science/Engineering or equivalent

Nice to Have

  • Fintech experience
  • AngularJS or other JavaScript-based front-end web frameworks
  • AWS or Azure Cloud experience
  • Slack & Jira
  • Sharepoint and Sharepoint API
  • Devops experience

Candidates must be legally entitled to work in Canada and must be able to travel intermittently to the United States

Sound like you? Sent your resume to rick@searchvelocity.ca now!

Please include your resume.

About the Company

An established and growing FinTech company in Oakville.  We have created a digital platform for wealth management for Canadians. Our mission is to simplify investing for Canadians to help them reach their financial dreams sooner.

Leadership Lessons from Sports – Lesson Learned

Leadership Lessons from Sports – Lesson Learned

Sport and Business Share Common Ground when it comes to Performance.

On April 29, 2019, a unique event was held on the floor of the Mattamy National Cycling Centre (Velodrome) in Milton on Leadership Lessons In Sports (read about the event here). This event was held by the Town of Milton and the Milton Education Village Innovation Centre and produced by Silicon Halton. The presenters provided almost three hours of valuable leadership lessons. 

We’ve captured the salient points below.

Keynote Presenter

Dr. Nicole W. Forrester 

Dr. Nicole Forrester is an Olympian, 8-Time Canadian Champion, Commonwealth Games Gold and Bronze medalist, and a Pan American Games Silver and Bronze medalist. She is an assistant professor at Ryerson University, specializing in sport psychology and high performance. She is also a registered consultant with the Canadian Sport Psychology Association.

Lessons Learned: 

Top medalists performance is 90% mental and 10% physical

Strategically tie short term goals that you can control with long term big goals; think of it as a process

“Everyone on your team has to know the Goal (your mission)”

To improve performance, in athletics (in life and business!), establish an IST (Integrated Support Team); use same approach to teams that Jim Collins talks about in Good to Great

Belief in your ability to make the challenge your faced with

[LinkedIn] [Twitter] [Web] [Optimal Zone Inc.

 

Educational Keynote

Dr. Simon Taggar, Professor of Management, Wilfrid Laurier University, BSc, MBA, PhD.

Simon is Professor of Management in the Lazaridis School of Business and Economics, Wilfrid Laurier University.  Dr. Taggar researches leadership, creativity and strategic human resources management. In addition to his research, Simon’s experience includes working as a management consultant and as a commercial Banker.

Lessons Learned: 

“A Leader’s ‘Mission and Vision’ has to win the hearts & minds (of employees, customers, the board, etc.)”

The essence of Fit = 1) do you have the same values and 2) do you have skills that are complementary to the team?

Better leaders focus on visible performance outcomes

Competence as team is critical to success

The great leader is not necessarily the one who does the greatest things. She the one who jets the people to do the right things

Leadership is defined as the ability to influence a group toward the achievement of a vision or set of goals.

Obviously we all want great players, but find the ones who think team first – that’s a challenge

Winning is a habit. Watch your thoughts, they become your beliefs. Watch your beliefs, they become your words. Watch your habits, they become your character.

[WLU

 

Industry Presenters

A series of short sprints from a cross-section of industry speakers, covering a unique aspect of their business or market, and a leadership and team techniques that works well in their company or market, or by them personally. 

Ben Zimmer, Founder & CEO, Enable Education

Enable Education helps local business onboard, upgrade, and engage their staff by creating custom training experiences at their innovative facilities in Milton, Ontario.

Lessons Learned: 

“If you don’t live your values, they are meaningless”

Values is not just words they have to be lived. Enable’s values is: RECIPE (Revolutionary, Effective, Curious, Inclusive, Passionate, Ethical)

“We added a company values video to Job Postings and overnight it changed the quality of candidates (we received)”

[LinkedIn] [Twitter] [Instagram] [Facebook] [Web

 

Michelle Stanford, Senior Vice President, Industry Services, Canadian Welding Bureau

CWB Group is a non profit regulatory body overseeing the welding sector in Canada. They provide certification, education and consulting services to companies and ensure the quality and safety of welding in manufacturing and construction and has their head office in Milton.

Lessons Learned: 

“High performing welding teams know the big picture”

“Welders take pride in their work and they’ll even brag about it. They’re reinforcing when they do something good and right”

Seconded importance of “IST”that Keynote Nicole Forrester referred to.

Everything you need personally and professionally is available to our employees in the Town of Milton.

Key traits of high performance people and teams: 1) Character, 2) Competence and 3) Commitment

[LinkedIn] [Twitter] [Web

 

Jessica Buckley, President, Woodbine Mohawk Park

Jessica has the good fortune to help grow and promote standardbred racing in Ontario while creating an entertainment destination for the region.

Lessons Learned: 

“We were intentional as to what type of culture to create”

“We look for new people who can fit our values”

Leadership of (our) company is driven by 9 values and beliefs.(posted on their website)

[Instagram] [Twitter – Woodbine] [Twitter – Jessica] [Web]

 

Matt Cavalieri, MBA, P.Eng. Plant Manager, LVDA at Eaton

Matt joined Eaton in 2010 as part of the Leadership Development Program (LDP) and has held a number of Operations & Engineering Leadership roles within the Milton Low-Voltage Distribution Assemblies (LVDA) operation. In June 2018 Matt officially became the youngest Plant Manager in LVDA history!

Dixon Lee, Product Manager, Residential, Retail & Light Commercial. Joining Matt will be Dixon Lee who joined Eaton in 2008 as Product Specialist, Automatic Transfer Switches & Power Quality, leveraging his unparalleled passion to quickly advance through the ranks of the Canadian Marketing organization.

Lessons Learned: 

“Our company is ‘values driven’ with ‘passion’ being one (of the values) and the glue that marries strategy with the hearts and minds of the people that care deeply about the things they do”

Expect leadership to think strategically

“We interview for EATON values”

“Collaboration 2.0” – EATON leverages Yammer for online collaboration to reduce barriers to collaboration across borders and functions.

 Augmented Reality is used on the factory floor. One benefit is faster onboarding of new employees

“We only have to walk across the street to get talent” (once Wilfrid Laurier University starts classes at MEV Innovation Village)

We’re using to collaborate and innovate

[Web] [Twitter] [Matt LinkedIn] [Dixon LinkedIn]

 

Lisa Macneil, Divisional President of Ontario, Gordon Food Service

From the beginning, Lisa’s career has spanned across three major corporate acquisitions. Her diversified professional experience has taken her through many key positions within the organization, ultimately leading to her current role as the President of the Ontario. Within this role Lisa oversee’s all aspects of the Division from Operations to Sales, Marketing, HR & Finance.

Lessons Learned: 

We have a Values driven leadership (values posted on their website).

Shared how they communicate to each person that “Your role has a purpose and impact”

[Web] [Twitter-GFS] [LinkedIn]

 

 

Presentations

Primary Deck:

 

Keynote Dr. Nicole Forrester Presentation:

 

Academia Keynote Presentation: Dr. Simon Taggar, Professor, Wilfrid Laurier University:

 

Twitter Threads: Live During Event | Post Event

 

 

Backend QA Analyst | Undisclosed | Oakville

Can you explain in detail the difference between an inner join and outer join? Can you recite a join syntax from memory? Do you know what SQL Constraints are? If the answers are obvious to you and you want to immerse yourself in complex SQL Quality Assurance challenges, then this role may be for you.

A SQL software company’s business continues to grow and we’re searching for a Senior API QA person to join their growing team.

The ideal candidate will have strong theoretical SQL skills, strong API & integration testing experience, possesses a programming background and has chosen to take Quality Assurance as their desired career path.

Great career potential with a growing young company. You will obtain diverse experiences and an opportunity to grow professionally via these experiences.  They offer a relaxed work environment, walking distance to eateries and the GO Train, and healthcare spending account.

About the Job

The purpose of this role and why this role exists

  • Ensure their software product is of the highest possible quality

Top Responsibilities

The part that you play in this organization, and specific duties you are measured against

  • Review requirements and technical design documents, where they exist, to provide timely QA estimates,
  • Develop test cases and plans, prioritize, coordinate and perform manual testing activities for multiple simultaneous projects
  • Ensure all user stories have adequate detail in the acceptance criteria as input to test case development
  • Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved
  • Assist in reproducing issues reported by clients (as needed)

Some of the Experiences & Background we’d like to see

All the things you’re good at because you’ve done most of these before

    • 5 years experience performing QA within software companies (vs. banks or insurance companies) and strong knowledge of software QA methodologies, tools, and processes
    • 3 years experience testing APIs and ETL
    • Excellent Microsoft SQL knowledge, SQL theory and principles, creating queries, joins, indexes, data migration & integration
    • Integration QA experience, testing APIs and/or ETL is a must-have
    • Experience with creating test cases & plan, manual and automated regression testing, and load testing
    • Excellent troubleshooting and problem-solving skills
    • Coding experience: Ability to write code or scripts in C# or SQL
    • Knowledge of XML and JSON
    • Quick learner, inquisitive and independent
    • You have the ability to work in a cross-functional team organization
    • You have strong professional communication skills
    • Understand software architecture
    • Bachelor Degree in Computer Science

Additionally Preferred Qualifications

  • Microsoft Team Foundation Server
  • Microsoft SQL Server Integration Services (SSIS)
  • Experience working in an Agile/Scrum development process
  • Experience with CRMs

About SearchVelocity

Our client has exclusively engaged SearchVelocity to conduct this search on their behalf. We provide recruitment services to technology companies to identify and acquire high-value technology staff. We specialize in the complex assignments. Our principle Rick Stomphorst brings 25+ years of broad experience with software companies and IT professional consulting firms, more than 1/2 of these years as a hiring manager of Technical staff. He knows high-value talent. Learn more at www.searchvelocity.ca

POST A JOB – www.HaltonTechJobs.com

POST A JOB – www.HaltonTechJobs.com

Imagine finding the right candidate in your own backyard? 

getstartedorangeThere are 1000’s of job boards and ~dozen Tier-1 job boards. We’re not one of them.

Job searchers don’t want to browse through irrelevant job postings. We’re a niche job board focused on one segment: Halton hi tech companies and their hi tech roles.  Our target is to help you find the right resource your own backyard.

Today’s knowledge workers are increasingly selective about who they want to work with. You know that.  Our niche job board helps you identify the right candidates while also wowcasing you and exciting career opportunities here in Halton.   

The Silicon Halton Job Board allowed us to find the right candidate in Halton, a short commute to our Oakville office

Our Postings:

  • Allow you to include a Video profile of your company. A powerful tool in attracting talent.
  • May include any/all of the social media outlets of company, including your LinkedIn company profile. The candidate may already have a connection to your company. Include your company logo in all posts.
  • Are Tweeted from @SiliconHalton (3,000+ followers). Many followers will naturally retweet to further broaden the message.
  • Have a summary cross-posted to our Silicon Halton LinkedIn group (The number of members are displayed at the top of this page)
  • Postings typically receive 250-500 views and rank on the first page of Google search results.

By doing this we discovered that you will receive better and higher qualified candidates, spending more time speaking with the right candidates, vs. weeding out the wrong ones.

The job posting on Silicon Halton was mentioned as the source for several job applications.

Lets Get to Work!

We use a low per-day rate. You can leave your posting published for 5 days, 5 weeks, or 5 months. You’re in control.

Get started by sending your job description to rick@searchvelocity.ca 

Moving Towards Agile Workforce Planning

By: Ian Cook, Head of Workforce Intelligence Solutions at Visier. This article first appeared on Visier’s Clarity blog

Business agility is no longer for the brazen few. In fact, 94% of business leaders and CHROs say that “agility and collaboration” are critical to their organization’s success, according to Deloitte’s 2017 Global Human Capital Trends report.

Rapid technology change, shifting demographics, competitive markets, and other trends have necessitated new types of business structures that are optimized for adaptability. This is supported by a critical element that is often overlooked: agile workforce planning.

In short, to have a responsive workforce, the process that supports this (workforce planning) needs to be adaptable itself.

Typically, workforce plans are executed on an annual basis, with budgets firmly set for the year. This may have been sufficient in an era when markets were more predictable. But when there are sudden changes in immigration policy, or a new digital-driven competitor emerges mid-way through the fiscal year, it can be difficult to change course.

Agile workforce planning practices enable organizations to minimize risk (such as talent shortages) and capitalize on upside opportunity in an era of disruption.

The 4 Critical Elements of Agile Workforce Planning

What are the main elements of agile workforce planning? Continuous activity, awareness, collaboration, and flexibility. Here is why each is important to your business and what you can do to get more agile:

1. Continuous activity

Why you need it:
When workforce planning marches to the drum of the fiscal year, businesses often need to set aside money for extra budget “just in case” people end up costing more than expected. One large organization I worked with had allocated 5% of its compensation budget to cover any overage resulting from an imprecise budgeting process.

Such a fund may always be necessary in an unpredictable market, but when workforce plans are refreshed on a shorter cycle, they are more accurate, and this type of budget padding can be significantly reduced. This frees up funds for other critical projects, such as learning and development. When planning is done on a shorter cycle, it also enables HR to quickly realign resources to different projects as they become more critical.

What gets in the way:
Planning is often spreadsheet-based, with HR pulling information from many disparate systems (covering everything from compensation and performance data to financial targets). This can take a significant amount of time, which means that rapid-cycle planning is simply not feasible.

Top Tip:
Look to reduce the amount of time your team manually pulls data from disparate systems. When this process becomes automated and analytics-based, you can look ahead at how many open positions need to be filled, when they must be filled, and where in the organization they are needed the most. This gives you the necessary time to either move budget around or talk to the manager about delaying the hire until budget accumulates. Now you can hire on genuine need, and respond more quickly to market shifts, while forecasting more accurately.

2. Awareness

Why you need it:
CFIT accidents happen when perfectly good airplanes, under pilot control, are unintentionally flown into obstacles such as a mountain. Many of these types of crashes are the consequence of poor situational awareness. Pilots must know at all times what their position is, and how their actual position relates to their environment.

Just like a seasoned pilot, an HR leader always needs critical awareness. It’s important have a solid understanding of how the business is doing in relation to planned hiring targets, compensation budgets and other key business objectives. With an awareness of where deviations may be happening in the plan, HR can best support the organization’s goals.

What gets in the way:
HR needs an accurate snapshot of the current situation to make a starting point for the plan and to compare actuals to the plan. But often, the manual process to get headcount and Total Cost of Workforce (TCOW) takes too long. The snapshot is obsolete by the time the planning team gets it.

Top tip:
To get an accurate snapshot, it is not enough to view analytics from several individual systems. Look for software that uses the unified data from your HRIS and financial systems to give you an accurate picture of your current headcount, organizational structure and total cost of workforce as a starting point for your workforce plan. Functionality that helps you easily keep track of how headcount and cost targets vary from plan is also a critical asset. This enables you to see how actuals for headcount and costs compare to their values in the plan to keep track of how well your plan is being executed.

3. Collaboration

Why you need it:
Skills requirements are evolving at an increasingly rapid pace. Consider all the high-paying jobs (such as data scientist, sustainability director, or mobile applications developer) that only emerged within the last few years.

When workforce planning is done in a vacuum, HR and senior leaders can miss crucial feedback from line managers and other subject matter experts about key skills that are on the horizon. To stay ahead of critical skills gaps, the planning team needs input from people on the front lines: What do we do to get those skills? Can we train our own people? Plan for an aggressive recruitment strategy? Or is it better to look at contingent labor as a short-term solution?

What gets in the way:
When it takes too long to collect feedback, HR makes assumptions that end up being inaccurate, and there is a lack of buy-in from managers to execute the workforce plan.

Top tip:
Make it a priority to have all levels of business quickly give input and collaborate on the creation of a workforce plan. Track whether your plan contributors are completing their assignments to let you assess project progress and help you determine what to do in each individual case.

4. Flexibility

Why you need it:
A significant event, such as a merger or acquisition, can dramatically alter your staffing and skills requirements within a very short time. The level of unpredictability also increases when external players are involved: prized M&A deals often fail to go through or can even threaten the business. Consider how Toshiba’s future was put in jeopardy after it bought Westinghouse Electric Co., a nuclear services company. The volatile nature of business deals means HR needs to be prepared for multiple scenarios.

What gets in the way:
Oftentimes, information is spread across the organization in siloed systems within various departments and is difficult to aggregate and reconcile. This makes it difficult to create one plan, let alone multiple.

Top tip:
Look for technology and tools that enable you to create and compare different workforce planning scenarios (each with different workforce movement and cost assumptions) so that not only can you choose the best option for your organization, you can have contingency plans in place.

Change the Conversation to Eliminate Surprises, Reduce Costs, and Drive Performance

“It is not the strongest who survive, but the most adaptable.” Contrary to popular belief, Charles Darwin didn’t actually say this, but it does speak to a certain truth about the requirements of businesses today.

With analytics-driven, agile workforce planning, HR and finance can spend more time charting the way forward instead of arguing over the accuracy of headcount numbers or hiring simply because it’s in the budget.

With the ability to accurately adjust the plan on the fly, the plan is also more precise. This has a direct impact on costs, but more crucially, has tangible impacts on productivity and business performance.

About Ian Cook
Ian Cook is a recognized expert in the field of workforce analytics and planning. For the last 10 years Ian has been involved in driving forward the datafication of HR and is a frequent speaker and blogger on the subject. Prior to joining Visier, Ian built Canada’s leading source of HR benchmark data. His background includes years of international experience solving strategic HR problems for leading brands in the Fortune 500 and FTSE 100. Ian heads up the workforce domain for Visier and in this role is committed to delivering workforce intelligence that impacts business results.

Learn more about Visier at www.visier.com or @visier

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